Training programs offered by our institution through our Head Office and Branch(es) fully comply with the syllabi recommended by maritime organizations such as Transport Malta, IYT Worldwide, MCA, IMO, and the STCW Code with its latest amendments. All trainings are provided by Master Mariners and Marine Engineer BSc instructors, who have extensive sea service and management experience, in order to assist in improving the maritime industry in both local and international markets, and to offer better services than all competitors by following the critical principles listed below:
● Achieving an educational standard which ensures continuity and a progressive approach.
● Establishing an educational standard which provides student satisfaction and permanence.
● Existing in the market as an effective, consistent, and prestigious brand.
● Devoted working effort and following the process in order to achieve predetermined aims.
● Full compliance with International Maritime Education Standards and relevant codes.
● Complying with changes in world standards without delay.
● Full compliance with local laws and codes.
● Updating the syllabus in order to comply with updated local and international codes and laws.
● Establishing permanent productivity.
● Improvement of the Quality System.
Xone Superyacht Group’s aim is to provide a comprehensive range of services to maximize the benefits of our clients, regardless of whether they are owners or very first beginners in the yachting industry. Xone Superyacht Group aims not only to satisfy, but also to strive to exceed our clients’ expectations by providing them with quality services. Therefore, our aim is to:
● Promote the Xone Superyacht Group values of “Providing an Excellent Service,” “Taking Personal Responsibility,” and “Working Well Together.”
● Aim to be one of the most reliable, pioneering, and innovative yacht management and consultancy companies in the yachting sector, both at national and international scale, by creating high-quality services and solutions to specific needs arising from the industry.
● Ensure that our understanding of high-quality yacht management and training solutions refers to economical, affordable, and comfortable solutions that meet all our customers’ needs and expectations.
● Demonstrate devoted working effort and follow the process in order to achieve predetermined aims.
● Ensure all services—whether training, event, or management—are provided by professionals who have extensive service and management experience in order to assist in improving the yachting industry in both local and international markets.
● Offer better services than all competitors.
● Identify and comply with all relevant international maritime standards and legislation, ensuring that changes in world standards, local laws, and codes are implemented on time.
● Identify and record business risks and opportunities to constantly align with the context of the organization and any changes relevant to the requirements of interested parties.
● Minimize the environmental impact of our operations.
● Create and maintain a healthy working culture and environment for our personnel.
● Ensure that all employees are aware of their statutory duties and take reasonable care of themselves, others, and the environment in which they work and live.
● Establish, implement, and maintain the principles of ISO 9001:2015 Quality Management System throughout the organization; establish and develop the standards required to make business processes and activities into institutional assets.
● Develop customized management solutions tailored to customer needs, to perceive, understand, define, conceptualize, and meet all our customers’ needs and expectations.
● Continually improve all business processes that are implemented, by aligning with the current requirements and trends of the sector, regulations, and technology; carry out internal and external trainings; and use lessons learned through the organizational knowledge database.
● Understand and meet the needs of employees, solution partners, and subcontractors while improving their knowledge, creativity, and competence.
● Adopt an innovative and solution-focused approach for implementing best engineering practices, by considering professional ethics, productivity, and the environment.
The above implemented Quality Policy principles are our core principles, which should be considered by our personnel and managers at all times consciously. Xone Superyacht Group will achieve these aims and meet our business objectives through the review and continuous improvement of the Quality Management System, internal communication, competent and professional supervision, and the ongoing service and development of all our personnel.
The Quality Policies shall always be available to internal and external parties and maintained as documented information on the organization’s website, and they are posted in the office.